Q. Where are your items made?
Each item you receive from cat o'neal is cut, sewn, assembled, and shipped out from my studio just south of Nashville in Franklin, TN.
Q. How do I care for my items?
FOBSKEYS - All items, with the exception of Fobskeys with ribbon and lace trim, may be machine washed. It is best to place the items in a lingerie bag, if possible, before washing on delicate and taking your items out to air dry. Fobskeys with ribbon and lace trim need to be spot cleaned only.
MINI BAG - Spot clean only.
THE COLLAR - Hand washing is preferred. Machine wash cold on delicate cycle inside a lingerie bag or pillowcase to protect the hardware. Air dry flat.
THE MASK STRAP - Hand wash and air dry.
SHIPPING + RETURN/EXCHANGES INFO
Q. What is your shipping time?
I ship within 2-3 business days of payment verification unless shipping times are listed different in the banner at the top of the homepage.
FALL LAUNCH HAS LONGER SHIPPING TIMES!!
Saturday and Sunday orders will be shipped on Monday. All orders are shipped via USPS.
Q. How much does shipping cost?
Retail orders within the U.S. have a flat shipping rate of $2.95. Fill up that cart! Orders of $30+ include complimentary shipping. No code needed!
Q. What is your return policy?
I hope you are 100% happy with your order from cat o'neal designs! If you are unhappy with your order for any reason, please CONTACT ME within 3 days of delivery. I am happy to process returns of unused products (excluding shipping costs). You will be provided a shop credit to use as you'd like once your original purchase has safely returned back to my studio. It is the customer's responsibility to pay for return shipping and the original shipping charges will not be refunded. Final-sale and customized items cannot be returned. Masks are final sale and cannot be returned.
Q. Do you offer gift cards?
I do! You can find them in the top navigation bar of the homepage.
Q. Can I send a Fobskey as a gift?
Absolutely! Just make sure to include all of their information in the correct shipping fields. I am happy to include a personalized note with your order if you are sending it as a gift. You can type your message in the Notes section when checking out. I will make sure not to include an invoice with charges.
Q. Where can I shop in store for your items?
See my SHOP LOCAL section for all retailers in your area.
Q. Do you wholesale?
Absolutely! Please fill out the form in the WHOLESALE section at the bottom of the home page or email me at firstname.lastname@example.org for more information. I'd love to work with you!